Exchange Policy

Cancelation policy

If there is any reason that you are not satisfied with the products, you have purchased, we will be happy to exchange it according to our easy exchange policy.  Please note that the exchange policy is for the orders placed through our web site.

 1.1  Is exchanging possible?

Yes, you can exchange only if it is an exchangeable item ( Please check the point 7 to view the products which are not exchangeable.) However, the items should be in the original condition with packaging. You can exchange item/items from 7 days of purchasing. Keep the labels and tags with the product (attached) and return with the original receipt. We would be grateful to hear the reason for exchanging the item as well. Exchange is possible only ONCE.

1. 2 I have purchased a product from the website. Can I come and exchange it through the store?

Yes, you can exchange only if it is an exchangeable item ( Please check the point 6 to view the products which are not exchangeable.) However, the items should be in the original condition with tags/labels. You can exchange item/items from 7 days of purchasing. Keep the labels and tags with the product (attached) and return with the original receipt. Exchange is possible only ONCE.

2. Can I exchange a product, which is already exchanged? How many times can I exchange?

You can exchange an eligible product only ONCE. That means you cannot exchange an already exchanged product.

3. Can we return purchased goods?

We do not accept returns. However, if you find a damaged item when the goods are being delivered, please contact us at that very moment through 0704292994 or send us an email on the same day of delivery to complains@peacocks.lk or keep sending message to above number if you failed us to contact at that moment.

4. What if the delivered item is damaged?

We ensure that the quality and standards are met in our products and processes. In order to achieve the standards, we conduct a quality check to ensure the products are 100% damage free prior to the shipment.

Once you receive the order please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to return it or we will exchange it free of charge. Please note that we will not be responsible for the damaged items thereafter.

5. How do I exchange products?

Please send us an email to complains@peacocks.lk.

Pack the items in the same packaging in the original condition with labels and tags.

Inform us the product that you need to get it exchanged with. ( Please note that we will not be reserving the product to you till we receive the returning product.)

Please send the returning dress/or item from your side to our address (Peacocks.lk. No 23 Hospital Road Rathnapura. Tel : 0704292994 ) Please inform us before sending the dress. Dress should be in original condition. Please note that the courier charges of the returning dress needed to be paid by the customer.

Once the products are received to our warehouse, we will perform a quality check and exchange will be accepted only if the products are in proper condition.

If the items passed with the quality check we will send you an email or call you back confirming the re order.

Items, which are not in the original condition, will not be accepted hence the exchange will not be processed.

6. Can I get the new item delivered when exchanging the product?

Sorry for online orders same day exchange is not possible.

7. What items are not exchangeable?

• Items not in the original condition (ex: Damaged items, items with dirt/makeup/patches)
• Sale/ Discounted items
• Lingerie/All king od under wares
• Swimwear
• Sarees
• Handbags
• Jewelry & Accessories
• Perfumes & Cosmetics
• Shoes
• Gems
• Some gadgets/Life hacks 

8. I have ordered an incorrect size. Can I replace it with the correct size?

 Sure, we will replace it for you. Follow the process outlined in the exchange policy. Terms and conditions apply.

9. What will be the charge for the exchange?

  The customer should pay delivery charges

10. Have you received the items, which I sent for exchange?

If we have not confirmed you yet, please contact us through our number Hotline with the order number

11. I have purchased a discounted item online. I need to exchange it. Can I ?

You can exchange to the same product but different size. If the product is sold out we would not be able to exchange it.

12. I need to exchange a product, which is in the exchange period. However there is a percent off/ offer going on. Can I get the offer as well for the exchange?

Sorry the percent off/ offers can only be applied for fresh orders placed during the offer period. Offers are not valid for exchange orders. Terms and conditions apply.

13. I need to exchange a product, which I bought online during a percent off/ offer period. The order is within the exchange period. Can I get the percent off/offer as well for the exchange?

You can get the percent off/ offer only if you are exchanging to the same product but different sizes. If you are exchanging to another product(a different item code) you will not be receiving the percent off/offer. And if there is a balance payment, you need to settle it during the exchange.

14. There is a balance as the exchanging product price is lower than the first purchase order. Do i get a refund or can I purchase something for that amount later on ?

Sorry we do not refund if there is any balance from the 1st order. When doing the exchange you can purchase something equal or more than the first order amount and pay if there is any balance. Sorry to inform you that you will not be able to get the balance as a credit note and claim it later on.

Cancellation Policy

1. How to cancel an order?

You can inform us through email, call or through Facebook Please be kind enough to inform us within 24 hours after placing the order since the product will be reserved for you. The cancellation should happen before the order is dispatched from the office.

Privacy Policy

This Privacy Policy governs the manner in which peacocks.lk collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.peacocks.lk website (“Site”). This privacy policy applies to the Site and all products and services offered by peacocks.lk.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Peacocks.lk may collect and use Users personal information for the following purposes:

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

 We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 Changes to this privacy policy

 Peacocks.lk has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 Your acceptance of these terms

 By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

 If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Peacocks.lk

No.23, Hospital Road Ratnapura.

0704 292994

info@peacocks.lk

complains@peacocks.lk